Targeted expert support while decisions are being shaped, plans are aligned, and readiness is reviewed. We can join early or enter at the stage your initiative has reached.
Identify the magnitude of change, the key success factors, and the prerequisites the investment depends on. Bring readiness, people, resources, risks, and adoption assumptions into the business case before commitments are fixed.
WHAT YOU LEAVE WITH
Change inputs for the business case and an initial success conditions brief.
02
DEFINE
Heat map definition
Map the groups, processes, roles, data, technology, and skills affected. Review impacts and readiness, then prioritise where preparation and support are needed. For a programme, make cumulative impacts and competing changes visible.
WHAT YOU LEAVE WITH
An impact and readiness heat map with clear priorities and dependencies.
03
DESIGN
High-level change plan alignment
Align the change roadmap with the project or programme plan, decision dates, governance, resources, and delivery milestones. Define the work that internal teams and vendors need to plan, including responsibilities and acceptance criteria.
WHAT YOU LEAVE WITH
An aligned high-level change plan and initial vendor change-deliverables list.
04
DESIGN + VALIDATE
Design and vendor commitments
Join critical design and vendor discussions. Review assumptions, prerequisites, deliverables, ownership, and timing before plans are finalised. Identify missing change work and confirm how vendor and internal contributions fit together.
WHAT YOU LEAVE WITH
An agreed change-deliverables list, acceptance criteria, and actions for gaps.
05
VALIDATE
Before testing and training
Review whether the foundations are ready: data quality, process ownership, user access, basic technology skills, learning materials, and support arrangements. Surface gaps early enough for the team to act before the next milestone.
WHAT YOU LEAVE WITH
A readiness evidence review, action owners, and a recommendation on what must be resolved.
06
VALIDATE + ADVANCE
Go-live or deployment decision
Review readiness against the agreed success factors and acceptance criteria. Consider communication, learning, operational support, and outstanding risks. Give leaders a clear recommendation to proceed, proceed with defined actions, or address gaps first.
WHAT YOU LEAVE WITH
A progression recommendation with the evidence, conditions, and accountable owners.
07
VALIDATE + ADVANCE
Stabilisation and adoption
Follow the change into everyday use. Review adoption measures, user feedback, support demand, and the success factors established earlier. Help the team prioritise friction, reinforce the new way of working, and adjust support.
WHAT YOU LEAVE WITH
An adoption review and a focused reinforcement and improvement plan.
08
ADVANCE
Project closure and handover
Review the change outcomes and success factors, confirm operational ownership, and check that knowledge and support have been transferred. Make remaining actions, measurement, and follow-up responsibilities clear before project closure.
WHAT YOU LEAVE WITH
A change closure review and handover with owned actions for sustained adoption.
The sequence and level of involvement are tailored to your initiative. We can begin at the business case or strengthen a project already underway.
YOUR NEXT MILESTONE
Where are you in the journey?
Tell us which decision or milestone is ahead. We’ll help identify the change support and readiness evidence that would be useful next.